Stratosphere Hotel and Casino

Out of 5 Stars I would rate this hotel 3.5 Stars for some of the glitches I see during our stay over Christmas holiday. Of course only not look at the glitch but I would also like to say the good things about the hotel.

Let me start with the good ones. We've been looking for different deals directly on different hotel's website in Vegas that are located in the strip. Stratosphere had the best rate we found. For 5 days 4 nights stay we paid less than $260.00. For us this is a bargain, since we requested an upgrade upon availability. They had one available room at the premier tower. One problem I had with the room was the smoke scent is ridiculously scent that I can barely breath while am inside the room. We did requested if we can transfer to a non-smoking room since we also did specifically asked for it during our reservation yet they don't have one available. The manager offered to remove the odor when the room is empty. I believe he mentioned that they are going to use Biozone to remove the smoke odor in the room. Biozone is a commercial air purifier, this is a powerful air purifiers for sanitizing and decontaminating air and surfaces by destroying offensive odors such as smoke. Since they don't have non-smoking room available for us we instead stayed in that same room. After we came back to our hotel room it did smell better yet it didn't fully removed the odor of the smoke and it kinda smell like there's mildew in the room when we turned on the A/C. They room was really hot and dry even though we haven't even turned the heater on. I turned the A/C to cool down the room yet the thermostat won't even go below 69. Seriously, it's really hard to sleep if the room is hot.

They have 4 elevators in the garage. People travel with luggages, stroller and carry other personal stuff. It is really inconvinient for their guest to climb up and down the stairs carrying their heavy stuff because the hotel couldn't fix the other three elevators in the garage. If you don't carry anything heavy it's a lot faster for you to use the stairway even you park up in the 7th floor. People with luggages and small children were in line to catch the one an only elevator that operate.

Before I forget! For almost half a day they don't have hot water. I was gonna take a shower but because the water was as cold as ice I was thinking twice to jump in the shower. I ran the shower for about five minutes hoping that there's hot water that would come out. Unluckily an ice cold water keeps going and going. So when I called the frontdesk there I got the bad news.

Well, I have nothing to say about their food because my husband and I didn't even thought of trying their buffet. We did visit one of their store there because I was going to buy bottled water when I asked the prize of the small bottle of water I decided to go outside and buy the water in one of the convenience store. It's rediculous that they charge people $3.00 for an 8 oz. of water.